We aim to keep as many products as possible in stock at all times and the vast majority will be immediately dispatched for next day delivery, however, as we ship many items directly from our manufacturers, our website does NOT SHOW LIVE STOCK. If you wish to double check your dispatch just give us a call and we will confirm when we are dispatching and give you an ETA.
IN MOST CASES, orders placed before 4pm (earlier for hardware – see below) will be dispatched on the same day via next day carrier. We only ship Monday to Friday so orders placed after 4pm Friday will leave Monday (stock depending). Tracking and a one hour delivery window will be provided wherever possible, but when we send items directly we may need to email the manufacturer warehouse to request tracking. We will always be as helpful as we can to make sure you get the info and the stock you need.
Please note that, especially during the pandemic, our manufacturers are shipping on a next day service, but most carriers are not guaranteeing next working day delivery. This is unfortunately out of our control so deliveries may be delayed. All goods will require a signature upon delivery.
On certain orders, to avoid delay, we may part ship stock items with other back order items to follow. You will be informed of this and no further delivery charge will be applied. If you prefer we can hold your order until all items are ready to ship – just let us know.
Printers and scanners are all dispatched from the relevant distribution warehouse:
We use as much recycled packaging as possible in our own warehouse to ensure that your goods are packed for safe transit.
Delivery prices quoted below are for inkjet consumables only. The cost for delivering / installing hardware and software may be higher and will be shown on all quotations. If you are ordering items for delivery outside of the UK, or to Northern Ireland, Scottish Highlands & Islands, IOM, IOW or Channel Islands please call us for a carriage quotation prior to ordering. A list can be seen below of Interlink Express surcharge postcodes.
PLEASE NOTE, WE CURRENTLY ONLY DELIVER TO ADDRESSES WITHIN THE UK, IRELAND, GUERNSEY & JERSEY
UK Mainland Deliveries (excluding surcharge areas)
Our online checkout has just one option for Standard Next Day Courier Service – please note that due to the pandemic and carrier overload this is not guaranteed
We do not offer Timed or Saturday delivery options at the online checkout, but we can provide timed deliveries. If you require a Saturday delivery, Pre 10.30am or Pre Noon delivery, please contact us on 01625 613548 and we will provide a rate.
Most of our printers and scanners are available with FREE box drop delivery option, but if you would prefer a quotation on a placement delivery where the delivery team will set up the printer and remove the packaging please let us know. We can also provide a full on site installation and training service, which is strongly recommended on certain devices. For a personalised delivery quotation to your specific location for hardware and software or for further help, please contact our sales team on 01625 613548 or email@example.com.
Courier surcharged postcodes include the following areas – if checkout does not allow your area please call us for a carriage quotation:
AB36, AB37, AB38, AB55, AB56
FK17, FK18, FK19, FK20, FK21
IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV52, IV53, IV54, IV63
KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14
PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40
PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50
HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56
KW15, KW16, KW17
PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78
PH42, PH43, PH44
ZE1, ZE2, ZE3
Isle of Man:
Isle of Wight:
PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
Isles of Scilly:
TR21, TR22, TR23, TR24, TR25
Returning A Cancelled Order
You have the right to cancel your order within 14 working days from delivery. You must notify us of your intention to cancel within 14 working days from delivery – this can be done by phone or email. We will authorise the return and issue a returns number that must quoted on paperwork with returned goods.
Returning Faulty Or Damaged Items
We offer a refund & returns policy in the event that the goods ordered are delivered as being faulty or damaged, with the following conditions:
If you discover that an item bought from GDS is faulty please call us as soon as possible so that we can investigate the claim. If the claim is valid, we will arrange to collect and replace / refund the item and in turn notify our supplier or the manufacturer. We may ask for a description and photos of the faulty item to enable us to investigate the fault. In the event we find no damage or fault, we reserve the right to withhold the refund.
Please note that in some cases (if the goods have an on-site warranty for example) the manufacturer may request that they deal with the faulty claim directly. If this is the case, we will provide the contact details for that manufacturer. A serial number and your sales invoice will be required in some instances.
Please note that we cannot be held responsible for goods damaged or rendered faulty by misuse or Acts of God. Neither do we accept responsibility for damage caused to any equipment or persons through continued use of faulty goods.