What areas does the free delivery option cover?
Free next working day delivery covers most of UK mainland. There may be a surcharge and/or extended transit time for Scottish Highlands, Islands, Channel Islands, and Northern Ireland. Please call us on 01625 613548 to check your postcode and to discuss the options and charges.
I live in a first floor flat. Will the driver bring the printer upstairs to my apartment?
If you select Box Drop Free delivery then a pallet truck driver will unload your new machine on its pallet and will deliver it as near to your building entrance as possible. It will be left there for you to unpack and take indoors. (NB you will need to make sure you have help to lift the machine.) If you would like the machine brought to your flat and unpacked you can select 'Full Installation' and we will send you a brief site survey to complete. If we can reduce the rate shown we will do so dependent on area and number of people required.
Will the driver help me unpack the printer?
If you choose Free Box Drop Delivery, the driver will deliver and leave the packed pallet. He will not be able to help unpack the machine. You can select 'Full Installation' or please call 01625 613548 to discuss you specific requirements.
I live in Belfast. Is it still free next day delivery?
We will need to send you our best carriage quotation based on your delivery postcode. Please call us to request a quote on 01625 613548 or email us at firstname.lastname@example.org. Transit time is usually 2-3 working days to NI.
Will the delivery driver help me set up my machine.
Only if you have selected 'Full Installation'. If you select that service the team will deliver, setup and install your machine and give you basic training whilst they are with you.
I can unpack the printer, but I am not very technical. Can I call you to help me install the drivers?
You can take advantage of our remote installation service. Once you have your machine built and ready to power up, we can arrange for an engineer to call and log on to your system to install the drivers and produce a test print for you. If you prefer we can send an engineer to site to help you and train you. Give us a call on 01625 613548.
I live up a long narrow drive. Can you send a small van instead of a big truck?
Wide format printers are usually delivered on the pallet so it's usually a large truck with a tail lift that is required. Please call us on 01625 613548 and we will be able to help with your specific delivery requirements.
My house is on a street with residents' parking only and no loading. Is this a problem?
Please give us a call prior to checking out and we can discuss specific arrangements for delivery.
What time will my printer arrive?
Next day free box drop is an all-day service and your machine will be delivered between 9am and 5.30pm. You will need to make sure someone is there to receive the printer and sign for it. If the delivery fails due to nobody being in, there may be a charge for a redelivery.
Can I get my printer delivered on an AM delivery?
Yes of course. Just give us a call - the surcharge is usually around £30 + VAT for a pre noon service.
Will the driver call me 30 minutes prior to arrival so I can make sure I am in?
We can certainly ask, but in our experience these requests sometimes do not reach the driver. We would recommend taking the delivery on a day when you can wait in for it.
Can you tell me exactly what time my printer will arrive?
If you give us a call first thing on the delivery day we can ask for an ETA. This is not an exact time but we usually get a 2 hour window. Obviously your machine may well arrive whilst we are waiting for the ETA info.
The inks and paper I ordered have not turned up with the printer?
Any consumables such as inks, paper or cables are shipping separately. We send out an email on the day of dispatch to give you details of what items are in each consignment and give tracking numbers where online tracking is possible.
Can I track my printer order online?
The pallet companies that we currently use do not offer online tracking at this time.
Is the printer easy to set up?
Most customers chose to set up this model themselves, but if you are concerned we can arrange installation and training.
Can I try to set it up myself and then call you if I have a problem?
Yes we can always send an engineer if you need one.
What if I need help and think the machine is faulty?
Your new printer will be covered by the manufacturer warranty. We usually send out a small laminated card with the support info and contact details on it, but you can call us and we can help you to get support.
Does the printer arrive fully assembled on the stand?
If you have selected Box Drop then you will need to unpack the machine, build the stand and then place the machine on top. It will be fixed by two bolts either end. Then you are ready to power it up.